# Knowledge Center

> Documentation for Knowledge Center.

## Internal KB

- [Internal Knowledge Base: Manage SOPs and Standards](https://pbi-documentation.jamdesk.app/internal/introduction.md): A hub for your organization's SOPs, how-to guides, and company standards — built for teams who need governed, versioned, and auditable content.
- [Internal Knowledge Base: Setup and Getting Started](https://pbi-documentation.jamdesk.app/internal/getting-started.md): Set up your workspace, learn the content structure, and publish your first Internal KB document — most teams are up and running in under 15 minutes.
- [Standard Operating Procedures: What They Are and Why](https://pbi-documentation.jamdesk.app/internal/sops/overview.md): Learn what SOPs are, when to write one, how they differ from how-to guides, and what required fields every published SOP must include.
- [How to Write a Standard Operating Procedure from Scratch](https://pbi-documentation.jamdesk.app/internal/sops/writing-an-sop.md): A step-by-step guide to drafting a complete, review-ready SOP — from choosing the right template to submitting your finished draft for approval.
- [SOP Approval Workflows and Version Control Explained](https://pbi-documentation.jamdesk.app/internal/sops/approvals-and-versioning.md): Understand how SOP approvals work, who can approve, how version history is tracked, and what happens when an SOP is published or archived.
- [Accounting SOPs](https://pbi-documentation.jamdesk.app/internal/sops/accounting/overview.md): The Profit Builders accounting SOP library — Accounts Payable, General Accounting, payroll, and sales tax procedures converted from the SharePoint Processes and Procedures site.
- [Accounts Payable Procedures](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/overview.md): How the AP department moves an invoice from vendor setup through payment — and where each supporting SOP fits in that flow.
- [Add a New Vendor in Sage Intacct](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/adding-a-vendor.md): The step-by-step procedure for entering a new vendor in Sage Intacct, including the 1099 fields and W-9 request workflow that must be completed before the first payment.
- [Enable ACH Payments for a Vendor](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/ach-vendor-setup.md): Turn on ACH payments for an existing Sage Intacct vendor, pay a bill by ACH, and generate the ACH file to send to the bank.
- [Plate IQ ACH Enrollment](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/plate-iq-ach-setup.md): Complete the Plate IQ ACH enrollment form for a client bank account, including the controller, business, bank account, and business owner sections.
- [Process Vendor Invoices in MarginEdge](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/marginedge-invoice-processing.md): The review, coding, approval, and export cycle for restaurant invoices captured in MarginEdge and exported to Sage Intacct.
- [Day-to-Day AP Transactions in Sage Intacct](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/intacct-ap-transactions.md): Reference procedures for everyday Accounts Payable work in Sage Intacct — vendor terms, bills, recurring entries, check runs, voids, manual payments, and adjustments.
- [Bank (NACHA) File Payment Processing Policy](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/nacha-bank-file-policy.md): PBI's procedures and controls for processing client vendor payments through the Bank (NACHA) file process — including how vendor banking information must be collected and validated.
- [Positive Pay File Policy](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/positive-pay-file-policy.md): How PBI generates, reviews, submits, and monitors positive pay files at client banks to prevent check fraud — including role ownership and exception handling.
- [Stuff and Mail Printed Checks](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/stuffing-checks.md): The physical procedure for stuffing, stamping, sealing, and reconciling printed checks against the check log before they go out for mailing.
- [Vendor EFT Onboarding Letters](https://pbi-documentation.jamdesk.app/internal/sops/accounting/ap/vendor-eft-onboarding-letters.md): The client-signed letter template that announces the move from checks to EFT and directs vendors to PBI's secure ACH enrollment form.
- [Record a Sales Journal Entry](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/sales-journal-entry.md): How to build a sales entry from a point-of-sale report — sales and discounts, payments to in-transit accounts, liability components, and paid outs.
- [Bank Reconciliation Concepts](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/bank-reconciliation-concepts.md): What a bank reconciliation is, why it matters, the key terms, and the standard steps — the foundation for the system-specific reconciliation procedures.
- [Reconcile a Bank Account in Sage Intacct](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/intacct-bank-reconciliation.md): The full Sage Intacct bank reconciliation procedure — starting the rec, importing an auto-match file, reading the reconciliation screen, entering transactions, and finalizing.
- [Reconcile a Bank Account in Restaurant365](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/r365-bank-reconciliation.md): The two-part R365 reconciliation — clearing the bank activity screen with rules and matching, then completing and approving the reconciliation.
- [Bank Transaction Automation: Rule Setup](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/bank-automation-setup.md): Configure Sage Intacct to create and match bank transactions automatically — journal entry templates, create rules, match rules, and rule sets.
- [Reconcile With Bank Automation Rules](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/bank-automation-reconciling.md): Upload a bank file to Sage Intacct, work the two-tab reconciliation created by automation rules, and review unmatched transactions across all bank accounts.
- [Credit Card and Cash Deposit Verification](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/credit-card-deposit-verification.md): The weekly reconciliation matching credit card deposits from the POS against deposits received at the bank, including variance thresholds and escalation.
- [Accounting for Third-Party Delivery Services](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/delivery-in-transit.md): How delivery service sales, fees, and deposits flow through the GL, and how to reconcile the delivery in transit balance at period end.
- [Inventory and Cost of Goods Sold](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/inventory-and-cogs.md): What inventory is, how a physical inventory count works, and how count adjustments flow through to COGS and the income statement.
- [Accounts Receivable and Bad Debt](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/accounts-receivable.md): How receivables affect the income statement, the entries for A/R receipts, how to review an aging report, and PBI's treatment of bad debt.
- [Fixed Assets and Depreciation](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/fixed-assets.md): What qualifies as a fixed asset, the key terms, how depreciation and disposal are recorded, and the boundary between PBI's work and the client's CPA.
- [Project Accounting and Job Costing](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/project-accounting.md): How job costs and revenue flow through WIP and deferred revenue, and how to close out jobs at period end so revenue and expenses land in the same month.
- [Period-End Financial Analysis and Review](https://pbi-documentation.jamdesk.app/internal/sops/accounting/general/financial-analysis.md): The balance sheet verification and income statement trend review that closes a period, plus the manager-level checks layered on top.
- [Payroll Concepts and Entries for Accounting Staff](https://pbi-documentation.jamdesk.app/internal/sops/accounting/payroll/payroll-concepts.md): Earnings, deductions, and taxes explained for accounting staff, plus the general ledger entries made on the pay period end date and the pay date.
- [Payroll Knowledge Check](https://pbi-documentation.jamdesk.app/internal/sops/accounting/payroll/payroll-knowledge-check.md): Nine questions covering earnings, garnishment fees, quarterly filings, and accrual entries — with answers and links back to the source material.
- [Accrued Sales Tax](https://pbi-documentation.jamdesk.app/internal/sops/accounting/tax/accrued-sales-tax.md): How sales tax is collected, recorded, reconciled, and filed — including PBI's internal filing deadline, variance handling, and use tax.
- [PBI vs. Client Responsibilities](https://pbi-documentation.jamdesk.app/internal/sops/accounting/responsibilities.md): The responsibility split between Profit Builders and the client across bank reconciliation, credit card verification, and delivery in transit.
- [Supporting Materials and Source Inventory](https://pbi-documentation.jamdesk.app/internal/sops/accounting/supporting-materials.md): The complete inventory of spreadsheets, templates, examples, PDFs, and training material in the source SharePoint library — and which ones still need converting.
- [Create a SnapLogic Project and Build a Starter Pipeline](https://pbi-documentation.jamdesk.app/internal/sops/create-snaplogic-project-and-pipeline.md): Create a new project in SnapLogic Project Manager, then create a pipeline in Designer that is saved into that project and populated with its first Snaps. The procedure is complete when the pipeline appears on the Designer canvas under the correct project path and has been saved.
- [Internal How-To Guides: Share Team Knowledge Faster](https://pbi-documentation.jamdesk.app/internal/how-to/overview.md): Discover how internal how-to guides work, when to use them, and how they differ from formal SOPs — so your team can share knowledge fast.
- [How to Create and Publish an Internal How-To Guide](https://pbi-documentation.jamdesk.app/internal/how-to/creating-a-guide.md): Learn how to draft, format, and publish an internal how-to guide — from clicking 'New Guide' to choosing the right template and hitting publish.
- [How to Link Related SOPs, Guides, and External Docs](https://pbi-documentation.jamdesk.app/internal/how-to/linking-related-content.md): Learn how to connect how-to guides to related SOPs, external tools, and cross-KB articles so readers always find the full context they need.
- [Run the A/R Aging Report in Sage Intacct](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/intacct-ar-aging-report.md): Run the standard period-end customer aging report in Sage Intacct, then customize the aging periods, filters, formatting, and columns.
- [Set Up a Basic Check-Matching Rule Set in Intacct](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/intacct-bank-rule-sets.md): Create a rule set and a basic check-matching rule in Sage Intacct so checks auto-match during bank reconciliation.
- [Find and Retire Inactive Vendors in Intacct](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/inactive-vendors-reporting.md): Build a list of vendors with no activity in a date range using the AP ledger report, then mass-update their status to prevent new transactions.
- [Request and Set Up an Intacct Client User](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/intacct-user-management.md): What information a new Intacct client user request must include, the user limits per instance, and the training topics to cover with new users.
- [Clear Missing Items on an R365 AP Invoice](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/r365-vendor-item-mapping.md): What the Missing Items tab on an R365 AP invoice means, and how to decide whether a vendor item maps to an existing purchased item or needs a new one.
- [Map a Vendor Item to an Existing R365 Item](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/r365-vendor-item-mapping-existing.md): Clear a missing item on an R365 AP invoice by pointing the vendor item at a purchased item that already exists, using the vendor portal to confirm the pack size.
- [Map a Vendor Item to a New R365 Item](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/r365-vendor-item-mapping-new.md): Create a new R365 purchased item from within the Vendor Item Assign dialog — measure type, reporting unit, item categories and GL accounts — and map the vendor item to it.
- [Set Up GL Exports in ProWork](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/prowork-gl-exports.md): Copy the GL export reports from the client template, schedule automated delivery, and configure GL codes, formats, and override mapping.
- [Export Payroll from Aloha Enterprise](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/aloha-payroll-export.md): Run the Profit Builders Payroll Export from Aloha Enterprise and forward it to your Customer Success Manager as approval to process payroll.
- [Export Tender Data from CTUIT for Credit Card Verification](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/ctuit-ccv-export.md): Pull the Tender Summary by Location and Date export from CTUIT, pivot it in Excel, and paste the tenders into the credit card verification sheet.
- [Pull Sales Data from Touchpoint for Credit Card Verification](https://pbi-documentation.jamdesk.app/internal/how-to/accounting/touchpoint-ccv-export.md): Log in to Touchpoint with a phone token, navigate to the weekly sales report, and pull the credit and credit refund amounts for the CCV spreadsheet.
- [Customers](https://pbi-documentation.jamdesk.app/internal/customers/overview.md): Client-specific process documentation — how Profit Builders runs the close, reporting, and recurring services for each engagement.
- [Rackson Restaurants Group](https://pbi-documentation.jamdesk.app/internal/customers/rackson/overview.md): The Rackson engagement at a glance — two Sage Intacct entities, the systems behind them, and a map of every workpaper, review step, and recurring service PBI runs.
- [Entities and systems](https://pbi-documentation.jamdesk.app/internal/customers/rackson/entities-and-systems.md): Store counts, states, and source systems for Rackson Restaurants (RRS/E01) and Rackson Cayenne (RCY/E04), and which system feeds which number.
- [Key people](https://pbi-documentation.jamdesk.app/internal/customers/rackson/key-people.md): Who owns each workstream on the PBI and Rackson sides, and the escalation matrix for when a number doesn't tie.
- [Close calendar and cadence](https://pbi-documentation.jamdesk.app/internal/customers/rackson/close-calendar.md): The two-week Rackson close rhythm, the hard Wednesday prelim deadline, and what gates what.
- [Data-to-account matrix](https://pbi-documentation.jamdesk.app/internal/customers/rackson/data-to-account-matrix.md): Every recurring concept in the Rackson close mapped to its GL account, entity, source document, and owner.
- [Debt schedules](https://pbi-documentation.jamdesk.app/internal/customers/rackson/debt-schedules.md): The RRS CONA term loan, DDTLs and interest rate SWAP, and the RCY Simmons loans and Saxonwald PIK promissory notes.
- [Weekly reporting services](https://pbi-documentation.jamdesk.app/internal/customers/rackson/weekly-reporting.md): The five recurring weekly and period operational reporting services PBI runs for Rackson outside the monthly close — inventory, attainment, prime cost, DHC weekly, Vena, and Permit HQ.
- [Open compliance question — NYC Commercial Rent Tax](https://pbi-documentation.jamdesk.app/internal/customers/rackson/nyc-commercial-rent-tax.md): An unresolved question on whether NYC Dave's Hot Chicken locations owe New York City Commercial Rent Tax, and what PBI needs from Rackson to resolve it.
- [Open items and risks](https://pbi-documentation.jamdesk.app/internal/customers/rackson/open-items.md): The consolidated Rackson open-items list — handoff actions, access confirmations, unresolved client follow-ups, and process improvements in flight.
- [Period-end workpapers](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/overview.md): Every Rackson balance sheet workpaper, import file, and closing journal entry — 48 for RRS across 10 categories and 24 for RCY across 9.
- [RRS — Cash and bank](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-cash-and-bank.md): Bank statement balances, change fund, deposit verification, credit card verification, and office petty cash for Rackson Restaurants (E01).
- [RRS — Receivables](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-receivables.md): Accounts receivable, due from seller, intercompany tie-out, Coke and RSI rebates, employee receivables, paycards, and gift cards for Rackson Restaurants (E01).
- [RRS — Inventory and prepaids](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-inventory-and-prepaids.md): BK ending inventory, prepaid expenses, property tax, prepaid insurance, prepaid rent, and prepaid POS maintenance for Rackson Restaurants (E01).
- [RRS — Fixed and intangible assets](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-fixed-and-intangible-assets.md): Fixed asset depreciation, franchise fees, deferred financing fees, franchise agreements, goodwill, security deposits, and ERTC tracking for Rackson Restaurants (E01).
- [RRS — AP and credit cards](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-ap-and-credit-cards.md): AP aging, the AmEx summary and liability reclass, and the TD corporate card for Rackson Restaurants (E01).
- [RRS — Payroll and accruals](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-payroll-and-accruals.md): Accrued payroll, 401(k) and garnishments payable, and the accrued bonus schedule for Rackson Restaurants (E01).
- [Labor reclass — G&A labor allocation import](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-labor-reclass-import.md): How the Labor Reclass Template generates the Sage Intacct journal import that moves labor cost between Rackson entities, locations, and projects.
- [RRS — Taxes and royalties](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-taxes-and-royalties.md): Sales tax reconciliation across five states, Ohio CAT tax, miscellaneous payables, and the BKC royalty and ad fund accrual for Rackson Restaurants (E01).
- [RRS — Utilities and interest](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-utilities-and-interest.md): The Blue Note sponsor fee accrual, accrued utilities schedule, accrued interest, and CONA loan tracking for Rackson Restaurants (E01).
- [RRS — Delivery, maintenance and reporting](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-delivery-maintenance-reporting.md): Delivery service reconciliation, in-house maintenance JE, closed store expense reclass, the rent schedule, and the BK Prime Costs master file for Rackson Restaurants (E01).
- [RRS — Prelims and period-close reviews](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rrs-prelims.md): The corp prelim report, the store-level COS % audit report, and the food supplier invoice count gate for Rackson Restaurants (E01).
- [RCY — System and source data](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-system-and-source-data.md): The R365 sales verification and DSS export, the Loop delivery platform reconciliation, and the standalone Grubhub supplement for store 1354.
- [RCY — Sales and revenue](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-sales-and-revenue.md): RCY sales verification with the royalty and ad fund accrual, the Coca-Cola rebate, gift card reconciliation, and the OLO monthly fees import.
- [RCY — Inventory and cash](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-inventory-and-cash.md): DHC ending inventory from R365 Stock Count Detail, and the deposit verification and safe count including store 1418.
- [RCY — Payroll and maintenance](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-payroll-and-maintenance.md): The RCY in-house maintenance JE and the RCY side of the G&A labor allocation reclass.
- [RCY — Pre-open and closed store](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-preopen-and-closed-store.md): Pre-opening expense tracking for DHC-01354 (Brookfield) and the closed store reclass for DHC-01498.
- [RCY — GL adjustments and balance sheet reconciliation](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-gl-adjustments.md): The client's GL Adjustment Workbook and its Recon gate, the balance sheet reconciliation master checklist, and the RRS/RCY intercompany tie-out.
- [RCY — Debt and note tracking](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-debt-and-notes.md): Simmons Bank term loan and DDTL tracking, and the ten Saxonwald PIK-interest promissory notes.
- [RCY — Prelims and period-close reviews](https://pbi-documentation.jamdesk.app/internal/customers/rackson/workpapers/rcy-prelims.md): The RCY corp prelim report and the DHC store-level COS % audit report — the final gates before Dave's financials are distributed.
- [Period-end review process](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/overview.md): Purpose, roles, glossary, file structure, and the general review methodology for the Rackson balance sheet and P&L review.
- [Cash, DIT, and tips review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/cash-and-dit.md): Reviewing bank reconciliations, change funds, the investment account, cash over/short and deposits-in-transit, and the tips variance.
- [Sales tax payable review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/sales-tax.md): Reconciling the GL sales tax liability to the POS calculation, backing out marketplace-facilitator tax, and the RCY prepayment nuance.
- [Credit card liabilities review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/credit-cards.md): Reviewing the AmEx and TD card liabilities, the green/blue coding, and the deliberate two-layer reconciliation with the client.
- [Delivery service reconciliation — full walkthrough](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/delivery-service-reconciliation.md): The structure and reconciliation logic of the delivery service file, and the recurring unresolved POS sales variance.
- [Prepaid expenses review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/prepaid-expenses.md): The two separate prepaid workbooks — general prepaid (GL 14000) and prepaid POS maintenance (GL 14600) — their formula mechanics, and the required pre-posting check.
- [Prepaid insurance allocation review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/prepaid-insurance.md): The GL 14300 insurance allocation workbook — carrier blocks, unsynchronized policy periods, and the 85/15 entity split.
- [Inventory review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/inventory.md): The counted-versus-perpetual item split, the standard posting and re-review timing, and the COO-driven count-scope expansion.
- [Other assets and small schedules](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/other-assets.md): Security deposits, franchise fees and financing costs, rebates receivable, payroll card liability, the legacy seller holdback, miscellaneous payables, ERTC, and deferred revenue.
- [Accrued expenses, utilities, and occupancy](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/accrued-expenses.md): Reviewing accrued expenses and the client's GL adjustment entries, utilities, property tax, percentage rent, and the quarterly sponsor and director fees.
- [Notes payable and debt schedules review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/debt-and-notes.md): Reviewing the Simmons term loan, development notes, the Saxonwald facility, accrued interest consolidation, and the unused credit line.
- [Royalty and advertising accrual review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/royalty-and-advertising.md): Reviewing the store-level royalty and advertising accrual, exception rates, and the new-store trap that produces a silently missing accrual.
- [AP aging and payroll liabilities review](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/ap-and-payroll.md): Reviewing the AP aging against prior period, payroll and 401(k) liability reconciliations, and the bonus accrual.
- [In-house maintenance expense allocation](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/in-house-maintenance.md): Step-by-step mechanics for spreading pooled in-house maintenance cost (GL 80500) from regional and corporate locations out to individual stores.
- [Closed and not-yet-open store expense reclass](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/closed-store-reclass.md): Step-by-step mechanics for moving closed, temporarily closed, and pre-open store activity down to dedicated closed-store expense lines.
- [GL labor reclass and bonus accrual](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/labor-reclass-and-bonus.md): The client's labor reclass file, the format-drift risk that breaks formulas, the GL accounts and memo pattern to expect, and how the bonus accrual is booked.
- [Close checklist and role assignments](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/close-checklist.md): Where the close checklist lives, its columns and structure, the representative task list by workday, and the running mid-period notes list.
- [P&L review process](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/pl-review.md): The report set, store-status checks, G&A and admin checks, the B04 dimension completeness check, and the AI-assisted trend pass.
- [Intercompany tie-out — detailed mechanics](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/intercompany-tie-out.md): Why a one-sided intercompany result is almost always a location-coding error, the client's $100,000 materiality threshold, and how to run the report.
- [Sage Intacct financial reporting infrastructure](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/intacct-reporting.md): How Rackson's 154 Intacct reports are actually built — account groups, the real EBITDA formula, location groups and dimension structures, and what breaks when the P&L structure changes.
- [Report distribution and scheduling](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/report-distribution.md): The AC Financials package naming convention, where scheduling lives, and the start-date trap that can trigger re-sends of historical periods.
- [Troubleshooting and consolidated watch-outs](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/troubleshooting.md): The recurring "why doesn't this tie" situations, and a single consolidated watch-out list for a pre-close read-through.
- [Onboarding a new reviewer](https://pbi-documentation.jamdesk.app/internal/customers/rackson/review-process/onboarding-a-reviewer.md): A practical first-90-days path into the lead reviewer role on RRS and RCY, plus timing benchmarks and a suggested approach to the first solo close.
- [Rackson process walkthroughs](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/overview.md): Screenshot walkthroughs for the recurring Rackson system processes — prelim reports, COS audit, labor reports, period-end tie-out, and the weekly ACH upload.
- [Running and delivering period prelim reports](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/running-prelim-reports.md): Run the Corp and Store prelim report packages for RRS and RCY in Sage Intacct, save them internally, and deliver them to the client SharePoint site.
- [Generate the COS % audit report](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/cos-audit-report.md): Generate the period COS % Audit Report in Sage Intacct for each Rackson entity, isolate the flagged outlier stores in Excel, and file the workbook.
- [Pull the corp and store level labor reports](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/labor-reports.md): Pull payroll GL detail from ProWork for each Rackson brand, split it into Corporate and Store level files, and save them to the period close folder.
- [Period end financial report tie out](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/period-end-report-tie-out.md): Run the core Rackson financial reports in Sage Intacct and tie cash, net income, and the clearing account across them before the period is closed.
- [Weekly ACH bank file upload](https://pbi-documentation.jamdesk.app/internal/customers/rackson/processes/weekly-ach-upload.md): Generate the weekly ACH vendor payment file in Sage Intacct for both Rackson entities, validate and submit it through TD Bank, and confirm it back in Intacct.
- [Intacct financial report guide](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/intacct-report-guide.md): The full inventory of Rackson's 154 Sage Intacct financial reports, by family, and which appear in a report package.
- [Intacct account groups](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/intacct-account-groups.md): The GL account group hierarchies behind the balance sheet, basic and board income statements, and cash flow reports.
- [Intacct location groups and dimension structures](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/intacct-location-groups.md): Every location group configured in Sage Intacct, the dimension structures built from them, and which reports each structure feeds.
- [Financial report package distribution matrix](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/report-distribution-matrix.md): Who receives which Rackson financial report package — 182 distribution emails across 138 recipients and 19 report categories.
- [ProWork payroll GL mapping](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/prowork-gl-mapping.md): How Rackson payroll earnings, deductions, and taxes map to GL accounts by brand, location, and position.
- [Source documents and recordings](https://pbi-documentation.jamdesk.app/internal/customers/rackson/reference/source-documents.md): The SharePoint source material this section was converted from — 9 process documents, 3 reference workbooks, and 8 screen recordings — and which pages each became.
- [Company Standards: How We Keep the KB Consistent](https://pbi-documentation.jamdesk.app/internal/standards/overview.md): Learn how company standards keep knowledge base content consistent, trustworthy, and easy to navigate for every team member and reader.
- [Writing Style Guide for Knowledge Base Content](https://pbi-documentation.jamdesk.app/internal/standards/writing-style.md): The complete style guide for KB contributors: voice, tone, tense, capitalization, punctuation, numbers, formatting, and inclusive language rules.
- [Content Governance: Keep Your KB Accurate and Current](https://pbi-documentation.jamdesk.app/internal/standards/content-governance.md): Learn how content governance works: ownership rules, review cadences, the stale-content workflow, archiving policies, and contributor permissions.

## External KB

- [External Knowledge Base: Help Customers Help Themselves](https://pbi-documentation.jamdesk.app/external/introduction.md): The External KB lets you publish customer-facing help content for every SaaS product your team supports, powering self-service and AI agents.
- [Set Up and Publish with the External Knowledge Base](https://pbi-documentation.jamdesk.app/external/getting-started.md): Publish your first customer-facing help articles in under 30 minutes by adding a SaaS product, configuring access, and optionally connecting an AI agent.
- [SaaS Product Guides: Document Every Tool You Support](https://pbi-documentation.jamdesk.app/external/saas/overview.md): Organize customer-facing how-to content by SaaS product so users find the right answers fast and AI agents scope responses accurately.
- [Add a SaaS Product to Your External Knowledge Base](https://pbi-documentation.jamdesk.app/external/saas/adding-a-product.md): Walk through every field and setting required to create a new SaaS product entry in your External KB and get ready to publish articles.
- [How to Write Product How-To Docs for Your SaaS Tools](https://pbi-documentation.jamdesk.app/external/saas/writing-product-docs.md): Learn how to write focused, customer-ready how-to articles that guide users through tasks clearly and power accurate AI agent responses.
- [Publish and Keep Your SaaS Product Articles Up to Date](https://pbi-documentation.jamdesk.app/external/saas/publishing-and-updates.md): Understand the full article lifecycle, publish content to customers, manage audience visibility, and keep articles accurate as products change.
- [Complete Your New Hire Onboarding in ProWork](https://pbi-documentation.jamdesk.app/external/saas/prowork-employee-onboarding.md): Finish all four required new hire onboarding tasks in ProWork — Form I-9, tax withholding, W-2 electronic consent, and direct deposit — in about 15 minutes.
- [AI Agent Integration: Automate Customer Support Q&A](https://pbi-documentation.jamdesk.app/external/ai-agents/overview.md): Connect your External KB to an AI support agent that answers customer questions using your published articles — grounded, accurate, and available 24/7.
- [Connect Your Knowledge Base to an AI Support Agent](https://pbi-documentation.jamdesk.app/external/ai-agents/connecting-your-kb.md): Set up a live connection between your External KB and an AI agent platform so the agent can retrieve and answer questions from your published articles.
- [Training and Tuning Your AI Agent for Better Answers](https://pbi-documentation.jamdesk.app/external/ai-agents/training-and-tuning.md): Improve your AI agent's accuracy by refining KB content, adjusting scope, configuring fallback behavior, and using the dashboard to close answer gaps.
- [Control Who Can Access Your External Knowledge Base](https://pbi-documentation.jamdesk.app/external/access/sharing-and-permissions.md): Manage access to your External KB with public and restricted visibility modes, domain-based invitations, and per-article permission overrides.
- [Embed Your External Knowledge Base in Any Website or App](https://pbi-documentation.jamdesk.app/external/access/embedding-docs.md): Add your External KB, a search widget, or individual articles directly into your website or customer portal without sending users to a separate URL.
- [Help Customers Find Answers with External KB Search](https://pbi-documentation.jamdesk.app/external/access/search-and-discovery.md): Understand how External KB search works, optimize your articles for discoverability, and use search analytics to close content gaps.