---
title: "Open items and risks"
sidebarTitle: "Open items"
description: "The consolidated Rackson open-items list — handoff actions, access confirmations, unresolved client follow-ups, and process improvements in flight."
icon: "triangle-exclamation"
---

> **For AI agents:** the complete documentation index is at [llms.txt](/llms.txt). Append `.md` to any page URL for its markdown version.

Everything unresolved across the engagement, consolidated from the transition summary, both review walkthroughs, and the checklist's running notes list.

<Info>
  **Source:** `Rackson Exec Summary.docx` section 10, `Rackson_RRS_RCY_Review_Process.docx` sections 30, 47.4, and 51.
</Info>

<Warning>
  These lists reflect status **as of July 2026**. Confirm current status before assuming any item is still open — or still closed.
</Warning>

## Handoff and ownership

<AccordionGroup>
  <Accordion title="Send the warm handoff introducing John">
    To **Steve Song, Mike Mikos, Caitlin Aleman, and Dana Nato**. Steve in particular is a high-touch CFO relationship and will notice if this isn't done proactively.
  </Accordion>
  <Accordion title="Resolve Jeff's role on RCY debt documents">
    Confirm whether his involvement continues post-departure or whether Betsy fully absorbs it. **Get this in writing** so there is no gap at the next debt reconciliation.
  </Accordion>
  <Accordion title="Clarify the Maureen / Betsy ownership split in writing">
    The two-entity structure creates a coordination risk if responsibilities are only understood informally.
  </Accordion>
  <Accordion title="Confirm ownership of entries in transition">
    The GL labor reclass, bonus accrual, and in-house maintenance allocation were all mid-transition when recorded. Confirm who is currently booking each before assuming.
  </Accordion>
  <Accordion title="Build the close timeline into Asana">
    With a deadline on every upstream step, so the Wednesday prelim deadline is never at risk from a missed dependency.
  </Accordion>
</AccordionGroup>

## Access and setup

| Item | Detail |
|---|---|
| **System access for John** | Confirm — and re-confirm for Maureen and Betsy — access to **RTI, Loop, and Vena**, with the correct role level for both BK and DHC brands if Vena administration is in scope. |
| **Automated Excel process locations** | Confirm file locations for the labor reclass, GL reclass, and BK Prime Costs master file, and that John has **edit** access to each. |
| **BK Assistant / FSS access** | PBI still has no direct access — currently a manual email forward. Long-standing blocker. |
| **REVamp score auto-forward** | Still dependent on a forward from Mike Mikos's mailbox rather than a direct feed. |
| **RTI API automation** | Pending on Rackson's side. Once available, several manual weekly reports can be automated. If already active, confirm whether it needs monitoring on PBI's side. |

## Client follow-ups

<AccordionGroup>
  <Accordion title="NYC Commercial Rent Tax — store addresses and lease rents">
    Needed to resolve whether NYC Dave's locations owe CRT. See [NYC Commercial Rent Tax](/internal/customers/rackson/nyc-commercial-rent-tax).
  </Accordion>
  <Accordion title="Inventory count-scope change — the item list">
    Coordinate with Mike and Steve: obtain the specific list of additional items that will now be counted, quantify the currently perpetual balance (illustrative estimate discussed: **~$180,000–$182,000**), and plan the transition including likely unit-of-measure cleanup. See [Inventory review](/internal/customers/rackson/review-process/inventory).
  </Accordion>
  <Accordion title="RRS bonus adjustments — none since Period 2">
    Follow up directly with Mike. No adjustment has been recorded on the RRS side since Period 2 this year, versus the prior practice of adjusting monthly for both concepts. Cadence is also in transition toward quarterly — confirm which applies.
  </Accordion>
  <Accordion title="Insurance / PT&M — new policy breakdown not received">
    The client rolled out new policies effective in March intended to reduce cost but had not sent the full breakdown of new policy terms. The prior period's reconciliation was left unfinished for this reason. See [Prepaid insurance](/internal/customers/rackson/review-process/prepaid-insurance).
  </Accordion>
  <Accordion title="Sponsor / director fee — one period behind">
    The team was roughly a period behind on getting one of these adjustments fully discussed and resolved with the client. Note a credit-back adjustment already hit Q1 and Q2 of this fiscal year — don't assume Q1/Q2 activity is representative.
  </Accordion>
  <Accordion title="Legacy seller holdback — monitor only">
    A substantial holdback from a prior acquisition remains outstanding. The seller has cited unspecified items they intend to net against the balance before releasing it. **No PBI action pending** absent further information — continue monitoring each period for movement.
  </Accordion>
  <Accordion title="Sales tax payable variance (~$400)">
    Investigate using the marketplace-facilitator adjustment calculation as the starting point, and document the store-level driver once identified.
  </Accordion>
  <Accordion title="Janitorial double-billing credit">
    Confirm final resolution and that the related vendor credit was applied rather than left open.
  </Accordion>
  <Accordion title="Store 1354 rent accrual and Intacct setup">
    Finalize the new-store rent accrual and the related Intacct location/account setup change, including the go-forward account/location code.
  </Accordion>
  <Accordion title="PTM rebate — write off to expense?">
    An open conversation with Mike about writing the preventive-maintenance vendor rebate off to expense directly rather than tracking it as a receivable, given the small dollar amounts (~$600 per six-month cycle per location) relative to the tracking effort. **Not finalized** — confirm current treatment.
  </Accordion>
  <Accordion title="Citrin (Vena) hours">
    Roughly 4 hours of post-implementation time was outstanding to be paid. Confirm status and whether a block-hours billing arrangement was adopted.
  </Accordion>
</AccordionGroup>

## Scope questions

| Question | Why it matters |
|---|---|
| Is **DHC Weekly Reporting** explicitly in John's scope? | If so, the report format and recipient list need documenting — they currently exist only as tribal knowledge. |
| Is **Permit HQ** maintenance transferring to John? | If so, he needs the update cadence and the Rackson-side contact who feeds new permit information. |
| Do **Cinnabon (41300) and Popeyes (41400)** food sales accounts reflect current scope? | The engagement is documented as RRS (Burger King) and RCY (Dave's) only. Cinnabon at minimum is live in the delivery reconciliation. |
| Will the **RRS inventory count-scope conversation** also be initiated with Steve? | Or does it remain scoped to Dave's for now? |
| Did the **Monday review meeting move** take effect? | Proposed effective Period 6 — confirm with Steve Song. |
| Should currently **frozen inventory items be counted periodically**? | E.g. annually, rather than left frozen indefinitely. Worth revisiting. |

## Documentation and process improvements

<AccordionGroup>
  <Accordion title="Fill in the flagged account numbers">
    Several accounts in the [data-to-account matrix](/internal/customers/rackson/data-to-account-matrix) are flagged *(confirm)*. Pull the current Intacct chart of accounts and complete these before relying on the matrix for training or review.
  </Accordion>
  <Accordion title="Document the perpetual inventory exclusion logic">
    A work paper is needed showing exactly which items are excluded from counting and the logic behind the exclusion, so items can move to counted status cleanly rather than being reconstructed from memory.
  </Accordion>
  <Accordion title="Rotating weekly reconciliation cycle">
    Evaluate moving to a rotating weekly cycle instead of completing all balance sheet reconciliations at period end. A Jonah/Jeff initiative — **not yet implemented.**
  </Accordion>
  <Accordion title="Complete the one-pager / executive summary">
    An at-a-glance companion covering what needs to be done, when, and where each schedule's data comes from. In progress with AI assistance.
  </Accordion>
  <Accordion title="Annotate active location groups">
    Actively-used Intacct location groups are being annotated in their Description field with why they exist and which reports rely on them, so a new reviewer doesn't have to reverse-engineer old naming conventions.
  </Accordion>
  <Accordion title="Review the unused credit line items">
    Approximately four items, at the next quarterly review.
  </Accordion>
</AccordionGroup>

## Standing list from the close checklist

The bottom of the close checklist tab keeps a running list of open action items from mid-period meetings, each tagged with initials and a target period. This pattern is worth continuing — it keeps longer-running process improvements from getting lost between closes.

| Item | Owner / target | Status |
|---|---|---|
| Blue Note Accounting | Q1 2026 (March target) | Open |
| R&M account for IT at store level — similar treatment to R&M Building & R&M IT | — | Open |
| Rebates to store level | [MM] · P12 2026 | Done |
| POS Prepaid Account (following the PAR transition) | [MM] | Open |
| Delivery entry automation — loop in | [PB] · P12 2026 | Open |
| Maintenance allocations to DHC — through labor allocations for now | [MM] · P12 2026 | Done |
| New calendar adjustments — prepaid rent | [PB] · P12 2026 | Done |
| TD Bank Card — review whether it can be automated through Sage | [MM] | Open |

<Note>
  Read the bracketed initials as the owner of that item and the period reference as the target close by which it should be resolved. Confirm the current status of any item still marked open.
</Note>

## Related

- [Key people](/internal/customers/rackson/key-people) — the ownership and escalation matrix
- [Consolidated watch-outs](/internal/customers/rackson/review-process/troubleshooting) — the pre-close read-through list
- [NYC Commercial Rent Tax](/internal/customers/rackson/nyc-commercial-rent-tax)